Saralsewa™ works on a Facilitator model. It believes in the least controls and maximum transparency in service deliveries. As a Facilitator, any person who is duly equipped with the knowledge of online service deliveries is authorized to assist fellow citizens to avail services. He is also authorized to decide whether to charge his customer or to offer the services free of cost.
Thus Saralsewa trains its operators in offering online Government services, Banking and Financial services and other business services and enables them in setting up his office and in assisting service deliveries through the various innovative processes.